IN THE SPA INDUSTRY, YOU ARE TAKING CARE OF YOUR CLIENTS, WHO IS TAKING CARE OF YOU? Most people would say they are good at supporting their customers, family and friends, but why are we so bad at being there for ourselves? My dad has been in and out of the hospital since December 12th and instantly I became a care giver (my mom passed away two years ago). I had another … [Read more...]
Clear Communication is the Response You Get
I believe that clear communication is the most important piece of the puzzle when it comes to working with people in business. If your communication isn’t clear, you will not get the response you are looking for. I was recently working in a business where emotion was high and intelligence was low mainly because people were not being heard or understood. PERSONAL COMMUNICATION … [Read more...]
What Makes a Customer’s Experience Positive?
I recently went for a mammogram and my experience wasn’t all that positive. Now if you have never had a mammogram it can be a routine check up or you can be going due to finding a lump on your breast. The technician I had was anything but pleasant, didn’t make eye contact, never smiled, barely answered a question and was upset with me because my doctor didn’t fill out the … [Read more...]