The key to the customer experience is supporting your employees and sharing your vision. It was every spa’s nightmare: a client suffering a medical emergency. As bad as the experience was for the customer felled by a seizure, it was certainly no picnic for the staff caught in a haze of frenzied interactions between paramedics and the client’s family. I don’t mean to … [Read more...]
In The Spa – Trend Setters Hair Studio & Day Spa
Article By- Craig Landon Trend Setters Hair Studio and Day Spa started its journey Feb 15th 1997. My wife Sonya, a rising star as a Hair Stylist had worked in the location for 4 years previously. We decided to take over, and make some major changes….what an adventure it has been! The spot we took over was lacking business structure, systems and décor. Right away … [Read more...]
Effective Business Model
Entrepreneurs work too hard. Why do I say that? Because most don’t have a proven-effective business model in writing outlining all their systems, structures, policies, procedures, training, etc., so they are always repeating themselves and doing things in an inconsistent manner. For example, during a private coaching call recently, a client was expressing frustration with … [Read more...]
IN The Spa – Laya Spa And Yoga
At Laya Spa and Yoga our mantra is “Let your beauty shine from within! Laya Spa & Yoga is an Ayurveda inspired spa & Wellness Center that hopes to merge the practice of Yoga (the Physical body) and Ayurveda (the Energetic Body). It was founded in 2004 by Owner Alessandra de Oliveira when she began to work with natural skin care and Eastern inspired remedies to heal our … [Read more...]
IN The Spa – Tangles Hair Salon & Spa
Article By - Scott William Atkins Tangles Hair Salon & Spa will take you on a journey into the fashionable world of looks, styles and colors. Tangles Hair Salon & Spa brings a new level of service and style to Holland Landing. The location is designed to make your experience enjoyable and leave you feeling inspired. You can immediately sense the special intimate … [Read more...]