For this article, I have chosen four key points that are always vital to your Spa Success. These are issues that should be closely and frequently monitored for optimum results. 1 Reception Matters! Reception staff provide the first and lasting impression to your guests. An investment in time and dollars in your reception staff can have a great impact on your guest’s … [Read more...]
The Beauty in the Differences of your Team
Montreal is a melting pot, just as many of our great Canadian metropolitans cities are. This translates into being confronted by various languages, ethnicities, beliefs and perspectives, among other aspects that contribute to our rich culture. After all, a community’s ability to co-exist with its various team members despite the differences between them is a good indicator of a … [Read more...]